Service

NEOSCAN gives you access to the most advanced technology solutions; 24/7/365 support delivering the most reliable service programme in Russia to maximise up-time and life of your equipment.

We provide:

• Equipment and software supply;
• Installation and commissioning;
• Customer staff training;
• Contracting for 24/7 system service with spare parts inventory management and ensuring the required system availability level;
• Warranty and post-warranty equipment repair;
• System development and modernization.

With a full range of customer service programs on offer, NEOSCAN can help design the service package customized to suit your needs.

Benefits:

• 24/7 Support;
• Digital diagnosis;
• Preventative maintenance;
• Tailored service plans;
• Extend the life of your equipment  

Operational group of the Ministry of Internal Affairs of Russia in the North Caucasus  Service maintenance and repair of mobile screening systems that inspect the contents of large-sized cargo, vehicles, railway and maritime containers  Airport equipment throughout Russia   Installation, commissioning, integration into security systems and service maintenance of computer tomography scanners and other inspection equipment, as well as passengers boarding bridges   Nuclear power plants Service maintenance and repair of inspection systems that ensure the security of critical infrastructure facilities  Border crossings Service maintenance and repair of inspection equipment at border crossings Educational institutions   Supply, installation, commissioning, service maintenance, and repair of inspection equipment 2018 FIFA World Cup sports facilities Installation, commissioning, service maintenance, and repair of inspection equipment at 10 out of the 12 football stadiums used for the 2018 FIFA World Cup

Since October 2014, NEOSCAN has been providing maintenance, diagnostics and repair services for a range of Cargo Inspection Systems in various locations. Specifically, we have a group of certified engineers working on 3 Rapiscan Eagle M60 and 4 HCV-Mobile V2 systems in the North-Caucasian Federal District. Additionally, we offer comprehensive training on system operation and technical support to the Ministry of Interior.

In February 2019, our team of engineers, certified by Smiths Detection and Varian, successfully diagnosed and resolved a malfunction in a relocatable CIS HCV CAB2000MA by Smiths Heimann at Balakovo NPP in the Saratov Region. We identified and addressed the accelerator failure (betatron) and provided a detailed list of corrective measures.

From June 2018 to January 2019, our certified engineers, trained by Smiths Detection and Varian, carried out diagnostics, repair, preventive maintenance, and installation of the Stationary CIS HCVG 6035 ViZual by Smiths Detection at the Turkmenistan-Afghanistan border (Customs Check Point Imamnazar).

In March 2017, our engineers, who were certified by Varian and had an extensive experience in repairing Cargo Inspection Systems from various manufacturers, successfully completed the diagnosis, repair, and commissioning of the Stationary CIS THSCAN MB1215 at the Turkish border with Bulgaria (Ipsala, Turkey).

Between 2014 and 2016, our team of engineers, certified by Smiths Detection and Varian, provided maintenance, diagnostics, and repair services for four Cargo Inspection Systems HCVG 6040 by Smiths Detection at Frontier Service premises along the Kazakhstan border in the Chelyabinsk, Kurgan, Samara, and Saratov regions of Russia. Alongside these services, we also conducted training sessions and offered technical support to the Customer on system operation.

In September 2015, a team of three engineers from Neoscan conducted maintenance, diagnostics, and repairs for two HCV-Mobile V2 and two HCV-Stationary CISs manufactured by Smiths Detection in Lagos, Nigeria. These CISs were successfully repaired and commissioned within the scheduled timeframe for the Nigerian Customs.

Collaboration options   1 If you already have inspection equipment, you will receive all necessary: Spare parts Technical information Technical support for effective operation, prevention, and troubleshooting, ensuring safe operation.  2 If you are planning to purchase inspection equipment, we will help you to select the optimal equipment and provide comprehensive informational, technical support. You will receive: Extended manufacturer warranty Service maintenance by authorized engineers Timely delivery of spare parts without intermediaries.  3 Security system audit and development of an improvement program for the facility. We are ready to assist in planning and implementing necessary actions, including comprehensive solutions.